If you need assistance finding a provider, you can contact Member Services at 1-888-281-7867 or 1-800-627-7534 in AZ, TTY 711. 7 days a week, 8:00 am – 8:00 pm, Local time.
COVID-19 Testing Alert
Per the CDC, as well as state and local public health departments, it is recommended
that patients first be screened by phone or video by their physician for potential
COVID-19 symptoms. If the physician determines testing is needed, the patient should
be referred to a physician’s office or a testing site.
If a patient needs to be tested and their physician office is not able to conduct
the test, the patient should reference the Testing Site Locator at
http://cigna.com/covidtesting. The testing site locator is a searchable tool for
customers and providers to find local sites that can test individuals. The tool does
not include antibody testing sites.
The Testing Site Locator is not plan specific, therefore, non-COVID-19 related
services or testing obtained by patients at the location may not be covered and will
incur cost-share (if applicable depending on the benefit plan) if the location is
not contracted with Cigna.
Any physician, nurse practitioner, or physician assistant who has an FDA approved
testing kit can collect the specimen. If the physician’s office is not CLIA
certified, the specimen must be sent to an approved CLIA certified laboratory.
Home test kits that are not FDA approved or administered by a CLIA certified lab are
Build Number: 2020.7.0.56319 | Provider Data Last Updated: 1/25/2021 10:03 PM